User Account Errors

US01

Description:

  • Sorry, the credentials you are using are invalid. You have only _ attempts left.

Solutions:

  • Ensure you are using the correct credentials (email/password).

  • If you don't remember your password, click on 'Forgot Password' to create a new password.

  • Make sure you are using the correct e6data URL (alias/subdomain) for your organization.

US02

Description:

  • This user is already a member of this account. You can only invite users who are not already registered on the e6data platform.

Solutions:

  • Ask the user to check their email and accept their invitation to join e6data.

  • If their invitation link has expired, resend an invitation to the user.

  • If their invitation link hasn't expired, delete the user and add them again.

  • If the user cannot remember their password please ask them to click on 'Forgot Password' to create a new password.

US03

Description:

  • This link has expired.

Solutions:

  • Request a new signup link.

  • Request a new invitation from your e6data administrator.

  • Repeat the password reset process.

US04

Description:

  • Your account was blocked due to excessive failed logins and will be unblocked in 15 minutes.

Solutions:

  • Try again in 15 mins, after the account is unblocked.

  • Contact us at help@e6data.com using your registered email and we will help you unblock your account.

US05

Description:

  • You have exceeded the daily limit for password reset requests.

Solution:

  • Try using the last reset password link sent to you via email. Each password reset link has a validity of 24 hours.

  • Try again after 24 hours.

  • Contact us at help@e6data.com with your registered email and we will help you unlock your account.

US06

Description:

  • The user session has expired. Please login again.

Solution:

  • Please login again.

US07

Description:

  • Length of the input must be greater than or equal to 1.

Solution:

  • Please follow these criteria:

    • Length: 1 or longer

    • Special Characters: - _

    • Should start with: A-Z a-z

US11

Description:

  • Invalid input: only letters are allowed.

Solution:

  • Please follow the minimum criteria

    • Length: 1 or longer

    • Special characters: Not allowed

    • Should contain only letters: A-z

    • Spaces are not allowed

US12

Description:

  • Invalid input: only letters and spaces are allowed.

Solution:

  • Please follow these criteria:

  • Length: 1 or longer

  • Special characters: Not allowed

  • Should contain only letters: A-z

  • Spaces are allowed

US13

Description:

  • Invalid input: only numbers are allowed.

Solution:

  • Please follow these criteria:

    • Length: 1 or longer

    • Special characters: Not allowed

    • Characters: 0-9

US14

Description:

  • Invalid input: only alphanumeric characters, - & _ are allowed and cannot begin with a number.

Solution:

  • Please follow these criteria:

    • Length: 1+ or longer

    • Special characters: - _

    • Start with: - _ A-z

    • End with: - _ A-z 0-9

US15

Description:

  • Invalid input: only alphanumeric characters, - & _ is allowed.

Solution:

  • Please follow these criteria:

    • Length: 1 or longer

    • Special characters: - _

    • Allowed characters: A-z 0-9 - _

US16

Description:

  • Invalid input: only lowercase letters, numbers, and - are allowed.

Solution:

  • Please follow this criteria:

    • Length: 1+

    • Special characters: -

    • Need to Start with: - a-z

    • End with: a-z 0-9

US17

Description:

  • The input must include uppercase letters, lowercase letters, numbers, and special characters.

Solution:

  • Please follow the minimum criteria

    • Length: 4

    • Should contain at least one of: 0-9 A-z . ! @ # $ % ^ & *

US18

Description:

  • The username must include numbers and alphabets. The length of the username should be more than 3.

Solution:

  • Please follow the minimum criteria

    • Length : 3

    • Special characters: -

    • Need to Start with: -, a-z, A-Z

    • Need to end with: - a-z A-Z 0-9

US19

Description:

  • Only business emails are allowed. Email addresses from personal webmail providers will not work.

Solution:

  • Please use your business email address.

  • In case the signup is not working with your business email, kindly contact us at help@e6data.com.

US20

Description:

  • The email that you have provided is already associated with an account in e6data.

Solution:

  • Please go to your alias/subdomain URL and log in using your credentials.

US21

Description:

  • An internal server error occurred.

Solution:

  • Please try again in a few minutes.

  • Please contact e6data support at help@e6data.com for help with this error.

US22

Description:

  • The subdomain/alias you entered already exists.

Solution:

  • Please enter a different subdomain/alias.

US23

Description:

  • Insufficient permissions to carry out this operation. Please check the privileges assigned to this account.

Solution:

  • Please contact a user with the required privileges to carry out this operation or request an administrator to elevate the privileges of this account.

US24

Description:

  • The tag name you have entered is invalid. Please follow the provided guidelines.

Solution:

  • Please enter a tag name that follows these guidelines:

    • Allowed characters: A-z 0-9 _ :

    • Length: 1-127 characters

    • Key cannot start with 'aws:'

    • Key cannot be 'name'

    • Key must be unique

US25

Description:

  • Account operation failed. Please contact e6data support.

Solution:

  • Please contact e6data support at help@e6data.com for help with this error.

US26

Description:

  • This alias/subdomain does not exist.

Solution:

  • Please enter the correct alias/subdomain.

US27

Description:

  • Authentication credentials were not provided. Please provide your credentials.

Solution:

  • Please provide your credentials.

US28

Description:

  • The credentials you provided are incorrect. Please check the credentials & try again.

Solution:

  • Please check the credentials & try again.

US29

Description:

  • This link has already been used. Please login.

Solution:

  • Request a new signup link.

  • Request a new invitation from your e6data administrator.

  • Repeat the password reset process.

US30

Description:

  • This link is invalid. Please generate a new link.

Solution:

  • Request a new signup link.

  • Request a new invitation from your e6data administrator.

  • Repeat the password reset process.

US31

Description:

  • Old password matches new password. Please enter a different password.

US32

Error:

Failed to signup

Description:

During sign up an unexpected error has occurred in the backend. Users are advised to contact help@e6data.com to report the issue and get assistance from the technical team in resolving it.

Solution:

Please reach out to us at help@e6data.com for further investigation and resolution of the problem. Our, support team will analyze the error details, troubleshoot the issue, and provide comprehensive information.

US33

Error:

Invalid or Expired MFA Code. You have _ attempts left.

Description:

The multi-factor authentication (MFA) code you entered is either incorrect or has expired. To protect your account, you have a limited number of attempts remaining before your account is temporarily locked.

Solution:

Ensure you are entering the correct MFA code, as it is time-sensitive and may expire after a short period. If the code has expired, request a new one through your authentication app or via SMS/email, depending on your setup. Make sure the clock on your authentication device is set correctly, as time discrepancies can cause issues with code validity. You have X login attempts remaining before your account is temporarily locked. If you continue to experience issues, please contact our support team for assistance.

US34

Error:

Too Many MFA Code Requests

Description:

You have requested multi-factor authentication (MFA) codes more than 5 times within the past minute. For security reasons, additional MFA verification code emails will not be sent at this time.

Solution:

Please wait for a minute before attempting to request another MFA code. This limit is in place to protect your account from potential unauthorized access. After waiting, try again to request a new MFA code. If you continue to experience issues or believe this is an error, please contact our support team for assistance.

Last updated

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