US01
Description:
- Sorry, the credentials you are using are invalid. You have only _ attempts left.
Solutions:
- Ensure you are using the correct credentials (email/password).
- If you don’t remember your password, click on ‘Forgot Password’ to create a new password.
- Make sure you are using the correct e6data URL (alias/subdomain) for your organization.
US02
Description:
- This user is already a member of this account. You can only invite users who are not already registered on the e6data platform.
Solutions:
- Ask the user to check their email and accept their invitation to join e6data.
- If their invitation link has expired, resend an invitation to the user.
- If their invitation link hasn’t expired, delete the user and add them again.
- If the user cannot remember their password please ask them to click on ‘Forgot Password’ to create a new password.
US03
Description:
Solutions:
- Request a new signup link.
- Request a new invitation from your e6data administrator.
- Repeat the password reset process.
US04
Description:
- Your account was blocked due to excessive failed logins and will be unblocked in 15 minutes.
Solutions:
- Try again in 15 mins, after the account is unblocked.
- Contact us at [email protected] using your registered email and we will help you unblock your account.
US05
Description:
- You have exceeded the daily limit for password reset requests.
Solution:
- Try using the last reset password link sent to you via email. Each password reset link has a validity of 24 hours.
- Try again after 24 hours.
- Contact us at [email protected] with your registered email and we will help you unlock your account.
US06
Description:
- The user session has expired. Please login again.
Solution:
US07
Description:
- Length of the input must be greater than or equal to 1.
Solution:
- Please follow these criteria:
- Length: 1 or longer
- Special Characters:
- _
- Should start with:
A-Z a-z
US11
Description:
- Invalid input: only letters are allowed.
Solution:
- Please follow the minimum criteria
- Length: 1 or longer
- Special characters: Not allowed
- Should contain only letters:
A-z
- Spaces are not allowed
US12
Description:
- Invalid input: only letters and spaces are allowed.
Solution:
- Please follow these criteria:
- Length: 1 or longer
- Special characters: Not allowed
- Should contain only letters:
A-z
- Spaces are allowed
US13
Description:
- Invalid input: only numbers are allowed.
Solution:
- Please follow these criteria:
- Length: 1 or longer
- Special characters: Not allowed
- Characters:
0-9
US14
Description:
- Invalid input: only alphanumeric characters, - & _ are allowed and cannot begin with a number.
Solution:
- Please follow these criteria:
- Length: 1+ or longer
- Special characters:
- _
- Start with:
- _ A-z
- End with:
- _ A-z 0-9
US15
Description:
- Invalid input: only alphanumeric characters, - & _ is allowed.
Solution:
- Please follow these criteria:
- Length: 1 or longer
- Special characters:
- _
- Allowed characters:
A-z 0-9 - _
US16
Description:
- Invalid input: only lowercase letters, numbers, and - are allowed.
Solution:
- Please follow this criteria:
- Length: 1+
- Special characters:
-
- Need to Start with:
- a-z
- End with:
a-z 0-9
US17
Description:
- The input must include uppercase letters, lowercase letters, numbers, and special characters.
Solution:
- Please follow the minimum criteria
- Length: 4
- Should contain at least one of:
0-9 A-z . ! @ # $ % ^ & *
US18
Description:
- The username must include numbers and alphabets. The length of the username should be more than 3.
Solution:
- Please follow the minimum criteria
- Length : 3
- Special characters:
-
- Need to Start with:
-, a-z, A-Z
- Need to end with:
- a-z A-Z 0-9
US19
Description:
- Only business emails are allowed. Email addresses from personal webmail providers will not work.
Solution:
- Please use your business email address.
- In case the signup is not working with your business email, kindly contact us at [email protected].
US20
Description:
- The email that you have provided is already associated with an account in e6data.
Solution:
- Please go to your alias/subdomain URL and log in using your credentials.
US21
Description:
- An internal server error occurred.
Solution:
- Please try again in a few minutes.
- Please contact e6data support at [email protected] for help with this error.
US22
Description:
- The subdomain/alias you entered already exists.
Solution:
- Please enter a different subdomain/alias.
US23
Description:
- Insufficient permissions to carry out this operation. Please check the privileges assigned to this account.
Solution:
- Please contact a user with the required privileges to carry out this operation or request an administrator to elevate the privileges of this account.
US24
Description:
- The tag name you have entered is invalid. Please follow the provided guidelines.
Solution:
- Please enter a tag name that follows these guidelines:
- Allowed characters:
A-z 0-9 _ :
- Length: 1-127 characters
- Key cannot start with ‘aws:’
- Key cannot be ‘name’
- Key must be unique
US25
Description:
- Account operation failed. Please contact e6data support.
Solution:
US26
Description:
- This alias/subdomain does not exist.
Solution:
- Please enter the correct alias/subdomain.
US27
Description:
- Authentication credentials were not provided. Please provide your credentials.
Solution:
- Please provide your credentials.
US28
Description:
- The credentials you provided are incorrect. Please check the credentials & try again.
Solution:
- Please check the credentials & try again.
US29
Description:
- This link has already been used. Please login.
Solution:
- Request a new signup link.
- Request a new invitation from your e6data administrator.
- Repeat the password reset process.
US30
Description:
- This link is invalid. Please generate a new link.
Solution:
- Request a new signup link.
- Request a new invitation from your e6data administrator.
- Repeat the password reset process.
US31
Description:
- Old password matches new password. Please enter a different password.
US32
Error:
Failed to signup
Description:
During sign up an unexpected error has occurred in the backend. Users are advised to contact [email protected] to report the issue and get assistance from the technical team in resolving it.
Solution:
Please reach out to us at [email protected] for further investigation and resolution of the problem. Our, support team will analyze the error details, troubleshoot the issue, and provide comprehensive information.Last modified on October 1, 2026
