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  • Welcome to e6data
  • Introduction to e6data
    • Concepts
    • Architecture
      • e6data in VPC Deployment Model
      • Connect to e6data serverless compute
  • Get Started
  • Sign Up
  • Setup
    • AWS Setup
      • In VPC Deployment (AWS)
        • Prerequisite Infrastructure
        • Infrastructure & Permissions for e6data
        • Setup Kubernetes Components
        • Setup using Terraform in AWS
          • Update a AWS Terraform for your Workspace
        • AWS PrivateLink and e6data
        • VPC Peering | e6data on AWS
      • Connect to e6data serverless compute (AWS)
        • Workspace Creation
        • Catalog Creation
          • Glue Metastore
          • Hive Metastore
          • Unity Catalog
        • Cluster Creation
    • GCP Setup
      • In VPC Deployment (GCP)
        • Prerequisite Infrastructure
        • Infrastructure & Permissions for e6data
        • Setup Kubernetes Components
        • Setup using Terraform in GCP
        • Update a GCP Terraform for your Workspace
      • Connect to e6data serverless compute (GCP)
    • Azure Setup
      • Prerequisite Infrastructure
      • Infrastructure & Permissions for e6data
      • Setup Kubernetes Components
      • Setup using Terraform in AZURE
        • Update a AZURE Terraform for your Workspace
  • Workspaces
    • Create Workspaces
    • Enable/Disable Workspaces
    • Update a Workspace
    • Delete a Workspace
  • Catalogs
    • Create Catalogs
      • Hive Metastore
        • Connect to a Hive Metastore
        • Edit a Hive Metastore Connection
        • Delete a Hive Metastore Connection
      • Glue Metastore
        • Connect to a Glue Metastore
        • Edit a Glue Metastore Connection
        • Delete a Glue Metastore Connection
      • Unity Catalog
        • Connect to Unity Catalog
        • Edit Unity Catalog
        • Delete Unity Catalog
      • Cross-account Catalog Access
        • Configure Cross-account Catalog to Access AWS Hive Metastore
        • Configure Cross-account Catalog to Access Unity Catalog
        • Configure Cross-account Catalog to Access AWS Glue
        • Configure Cross-account Catalog to Access GCP Hive Metastore
    • Manage Catalogs
    • Privileges
      • Access Control
      • Column Masking
      • Row Filter
  • Clusters
    • Edit & Delete Clusters
    • Suspend & Resume Clusters
    • Cluster Size
    • Load Based Sizing
    • Auto Suspension
    • Query Timeout
    • Monitoring
    • Connection Info
  • Pools
    • Delete Pools
  • Query Editor
    • Editor Pane
    • Results Pane
    • Schema Explorer
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  • Notebook
    • Editor Pane
    • Results Pane
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  • Query History
    • Query Count API
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    • IP Sets
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    • Network Firewall
  • Access Control
    • Users
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    • Single Sign-On (SSO)
      • AWS SSO
      • Okta
      • Microsoft My Apps-SSO
      • Icons for IdP
    • Service Accounts
    • Multi-Factor Authentication (Beta)
  • Usage and Cost Management
  • Audit Log
  • User Settings
    • Profile
    • Personal Access Tokens (PAT)
  • Advanced Features
    • Cross-Catalog & Cross-Schema Querying
  • Supported Data Types
  • SQL Command Reference
    • Query Syntax
      • General functions
    • Aggregate Functions
    • Mathematical Functions & Operators
      • Arithematic Operators
      • Rounding and Truncation Functions
      • Exponential and Root Functions
      • Trigonometric Functions
      • Logarithmic Functions
    • String Functions
    • Date-Time Functions
      • Constant Functions
      • Conversion Functions
      • Date Truncate Function
      • Addition and Subtraction Functions
      • Extraction Functions
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      • Timezone Functions
    • Conditional Expressions
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    • Window Functions
    • Comparison Operators & Functions
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    • Statistical Functions
    • Bitwise Functions
    • Array Functions
    • Regular Expression Functions
    • Generate Functions
    • Cardinality Estimation Functions
    • JSON Functions
    • Checksum Functions
    • Unload Function (Copy into)
    • Struct Functions
  • Equivalent Functions & Operators
  • Connectors & Drivers
    • DBeaver
    • DbVisualiser
    • Apache Superset
    • Jupyter Notebook
    • Tableau Cloud
    • Tableau Desktop
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      • Code Samples
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      • API Support
    • Configure Cluster Ingress
      • ALB Ingress in Kubernetes
      • GCE Ingress in Kubernetes
      • Ingress-Nginx in Kubernetes
  • Security & Trust
    • Best Practices
      • AWS Best Practices
    • Features & Responsibilities Matrix
    • Data Protection Addendum(DPA)
  • Tutorials and Best Practices
    • How to configure HIVE metastore if you don't have one?
    • How-To Videos
  • Known Limitations
    • SQL Limitations
    • Other Limitations
    • Restart Triggers
    • Cloud Provider Limitations
  • Error Codes
    • General Errors
    • User Account Errors
    • Workspace Errors
    • Catalog Errors
    • Cluster Errors
    • Data Governance Errors
    • Query History Errors
    • Query Editor Errors
    • Pool Errors
    • Connectivity Errors
  • Terms & Condition
  • Privacy Policy
    • Cookie Policy
  • FAQs
    • Workspace Setup
    • Security
    • Catalog Privileges
  • Services Utilised for e6data Deployment
    • AWS supported regions
    • GCP supported regions
    • AZURE supported regions
  • Release Notes & Updates
    • 6th Sept 2024
    • 6th June 2024
    • 18th April 2024
    • 9th April 2024
    • 30th March 2024
    • 16th March 2024
    • 14th March 2024
    • 12th March 2024
    • 2nd March 2024
    • 10th February 2024
    • 3rd February 2024
    • 17th January 2024
    • 9th January 2024
    • 3rd January 2024
    • 18th December 2023
    • 12th December 2023
    • 9th December 2023
    • 4th December 2023
    • 27th November 2023
    • 8th September 2023
    • 4th September 2023
    • 26th August 2023
    • 21st August 2023
    • 19th July 2023
    • 23rd May 2023
    • 5th May 2023
    • 28th April 2023
    • 19th April 2023
    • 15th April 2023
    • 10th April 2023
    • 30th March 2023
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On this page
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  • US02
  • US03
  • US04
  • US05
  • US06
  • US07
  • US11
  • US12
  • US13
  • US14
  • US15
  • US16
  • US17
  • US18
  • US19
  • US20
  • US21
  • US22
  • US23
  • US24
  • US25
  • US26
  • US27
  • US28
  • US29
  • US30
  • US31
  • US32
  • US33
  • US34
  1. Error Codes

User Account Errors

Troubleshoot authentication, access, and profile-related issues.

US01

Description:

  • Sorry, the credentials you are using are invalid. You have only _ attempts left.

Solutions:

  • Ensure you are using the correct credentials (email/password).

  • If you don't remember your password, click on 'Forgot Password' to create a new password.

  • Make sure you are using the correct e6data URL (alias/subdomain) for your organization.

US02

Description:

  • This user is already a member of this account. You can only invite users who are not already registered on the e6data platform.

Solutions:

  • Ask the user to check their email and accept their invitation to join e6data.

  • If their invitation link has expired, resend an invitation to the user.

  • If their invitation link hasn't expired, delete the user and add them again.

  • If the user cannot remember their password please ask them to click on 'Forgot Password' to create a new password.

US03

Description:

  • This link has expired.

Solutions:

  • Request a new signup link.

  • Request a new invitation from your e6data administrator.

  • Repeat the password reset process.

US04

Description:

  • Your account was blocked due to excessive failed logins and will be unblocked in 15 minutes.

Solutions:

  • Try again in 15 mins, after the account is unblocked.

  • Contact us at help@e6data.com using your registered email and we will help you unblock your account.

US05

Description:

  • You have exceeded the daily limit for password reset requests.

Solution:

  • Try using the last reset password link sent to you via email. Each password reset link has a validity of 24 hours.

  • Try again after 24 hours.

  • Contact us at help@e6data.com with your registered email and we will help you unlock your account.

US06

Description:

  • The user session has expired. Please login again.

Solution:

  • Please login again.

US07

Description:

  • Length of the input must be greater than or equal to 1.

Solution:

  • Please follow these criteria:

    • Length: 1 or longer

    • Special Characters: - _

    • Should start with: A-Z a-z

US11

Description:

  • Invalid input: only letters are allowed.

Solution:

  • Please follow the minimum criteria

    • Length: 1 or longer

    • Special characters: Not allowed

    • Should contain only letters: A-z

    • Spaces are not allowed

US12

Description:

  • Invalid input: only letters and spaces are allowed.

Solution:

  • Please follow these criteria:

  • Length: 1 or longer

  • Special characters: Not allowed

  • Should contain only letters: A-z

  • Spaces are allowed

US13

Description:

  • Invalid input: only numbers are allowed.

Solution:

  • Please follow these criteria:

    • Length: 1 or longer

    • Special characters: Not allowed

    • Characters: 0-9

US14

Description:

  • Invalid input: only alphanumeric characters, - & _ are allowed and cannot begin with a number.

Solution:

  • Please follow these criteria:

    • Length: 1+ or longer

    • Special characters: - _

    • Start with: - _ A-z

    • End with: - _ A-z 0-9

US15

Description:

  • Invalid input: only alphanumeric characters, - & _ is allowed.

Solution:

  • Please follow these criteria:

    • Length: 1 or longer

    • Special characters: - _

    • Allowed characters: A-z 0-9 - _

US16

Description:

  • Invalid input: only lowercase letters, numbers, and - are allowed.

Solution:

  • Please follow this criteria:

    • Length: 1+

    • Special characters: -

    • Need to Start with: - a-z

    • End with: a-z 0-9

US17

Description:

  • The input must include uppercase letters, lowercase letters, numbers, and special characters.

Solution:

  • Please follow the minimum criteria

    • Length: 4

    • Should contain at least one of: 0-9 A-z . ! @ # $ % ^ & *

US18

Description:

  • The username must include numbers and alphabets. The length of the username should be more than 3.

Solution:

  • Please follow the minimum criteria

    • Length : 3

    • Special characters: -

    • Need to Start with: -, a-z, A-Z

    • Need to end with: - a-z A-Z 0-9

US19

Description:

  • Only business emails are allowed. Email addresses from personal webmail providers will not work.

Solution:

  • Please use your business email address.

  • In case the signup is not working with your business email, kindly contact us at help@e6data.com.

US20

Description:

  • The email that you have provided is already associated with an account in e6data.

Solution:

  • Please go to your alias/subdomain URL and log in using your credentials.

US21

Description:

  • An internal server error occurred.

Solution:

  • Please try again in a few minutes.

  • Please contact e6data support at help@e6data.com for help with this error.

US22

Description:

  • The subdomain/alias you entered already exists.

Solution:

  • Please enter a different subdomain/alias.

US23

Description:

  • Insufficient permissions to carry out this operation. Please check the privileges assigned to this account.

Solution:

  • Please contact a user with the required privileges to carry out this operation or request an administrator to elevate the privileges of this account.

US24

Description:

  • The tag name you have entered is invalid. Please follow the provided guidelines.

Solution:

  • Please enter a tag name that follows these guidelines:

    • Allowed characters: A-z 0-9 _ :

    • Length: 1-127 characters

    • Key cannot start with 'aws:'

    • Key cannot be 'name'

    • Key must be unique

US25

Description:

  • Account operation failed. Please contact e6data support.

Solution:

  • Please contact e6data support at help@e6data.com for help with this error.

US26

Description:

  • This alias/subdomain does not exist.

Solution:

  • Please enter the correct alias/subdomain.

US27

Description:

  • Authentication credentials were not provided. Please provide your credentials.

Solution:

  • Please provide your credentials.

US28

Description:

  • The credentials you provided are incorrect. Please check the credentials & try again.

Solution:

  • Please check the credentials & try again.

US29

Description:

  • This link has already been used. Please login.

Solution:

  • Request a new signup link.

  • Request a new invitation from your e6data administrator.

  • Repeat the password reset process.

US30

Description:

  • This link is invalid. Please generate a new link.

Solution:

  • Request a new signup link.

  • Request a new invitation from your e6data administrator.

  • Repeat the password reset process.

US31

Description:

  • Old password matches new password. Please enter a different password.

US32

Error:

Failed to signup

Description:

During sign up an unexpected error has occurred in the backend. Users are advised to contact help@e6data.com to report the issue and get assistance from the technical team in resolving it.

Solution:

Please reach out to us at help@e6data.com for further investigation and resolution of the problem. Our, support team will analyze the error details, troubleshoot the issue, and provide comprehensive information.

US33

Error:

Invalid or Expired MFA Code. You have _ attempts left.

Description:

The multi-factor authentication (MFA) code you entered is either incorrect or has expired. To protect your account, you have a limited number of attempts remaining before your account is temporarily locked.

Solution:

Ensure you are entering the correct MFA code, as it is time-sensitive and may expire after a short period. If the code has expired, request a new one through your authentication app or via SMS/email, depending on your setup. Make sure the clock on your authentication device is set correctly, as time discrepancies can cause issues with code validity. You have X login attempts remaining before your account is temporarily locked. If you continue to experience issues, please contact our support team for assistance.

US34

Error:

Too Many MFA Code Requests

Description:

You have requested multi-factor authentication (MFA) codes more than 5 times within the past minute. For security reasons, additional MFA verification code emails will not be sent at this time.

Solution:

Please wait for a minute before attempting to request another MFA code. This limit is in place to protect your account from potential unauthorized access. After waiting, try again to request a new MFA code. If you continue to experience issues or believe this is an error, please contact our support team for assistance.

PreviousGeneral ErrorsNextWorkspace Errors

Last updated 10 months ago