User Account Errors

US01

Description:

• Sorry, the credentials you are using are invalid. You have only _ attempts left.

Solutions:

• Ensure you are using the correct credentials (email/password).

• If you don't remember your password, click on 'Forgot Password' to create a new password.

• Make sure you are using the correct e6data URL (alias/subdomain) for your organization.

US02

Description:

• This user is already a member of this account. You can only invite users who are not already registered on the e6data platform.

Solutions:

• Ask the user to check their email and accept their invitation to join e6data.

• If their invitation link has expired, resend an invitation to the user.

• If their invitation link hasn't expired, delete the user and add them again.

• If the user cannot remember their password please ask them to click on 'Forgot Password' to create a new password.

US03

Description:

• This link has expired.

Solutions:

• Request a new signup link.

• Request a new invitation from your e6data administrator.

• Repeat the password reset process.

US04

Description:

• Your account was blocked due to excessive failed logins and will be unblocked in 15 minutes.

Solutions:

• Try again in 15 mins, after the account is unblocked.

• Contact us at [e-mail] using your registered email and we will help you unblock your account.

US05

Description:

• You have exceeded the daily limit for password reset requests.

Solution:

• Try using the last reset password link sent to you via email. Each password reset link has a validity of 24 hours.

• Try again after 24 hours.

• Contact us at [e-mail] with your registered email and we will help you unlock your account.

US06

Description:

• The user session has expired. Please login again.

Solution:

• Please login again.

US07

Description:

• Length of the input must be greater than or equal to 1.

Solution:

• Please follow these criteria:

  • Length: 1 or longer

  • Special Characters: - _

  • Should start with: A-Z a-z

US11

Description:

• Invalid input: only letters are allowed.

Solution:

• Please follow the minimum criteria

  • Length: 1 or longer

  • Special characters: Not allowed

  • Should contain only letters: A-z

  • Spaces are not allowed

US12

Description:

• Invalid input: only letters and spaces are allowed.

Solution:

• Please follow these criteria:

• Length: 1 or longer

• Special characters: Not allowed

• Should contain only letters: A-z

• Spaces are allowed

US13

Description:

• Invalid input: only numbers are allowed.

Solution:

• Please follow these criteria:

  • Length: 1 or longer

  • Special characters: Not allowed

  • Characters: 0-9

US14

Description:

• Invalid input: only alphanumeric characters, - & _ are allowed and cannot begin with a number.

Solution:

• Please follow these criteria:

  • Length: 1+ or longer

  • Special characters: - _

  • Start with: - _ A-z

  • End with: - _ A-z 0-9

US15

Description:

• Invalid input: only alphanumeric characters, - & _ is allowed.

Solution:

• Please follow these criteria:

  • Length: 1 or longer

  • Special characters: - _

  • Allowed characters: A-z 0-9 - _

US16

Description:

• Invalid input: only lowercase letters, numbers, and - are allowed.

Solution:

• Please follow this criteria:

  • Length: 1+

  • Special characters: -

  • Need to Start with: - a-z

  • End with: a-z 0-9

US17

Description:

• The input must include uppercase letters, lowercase letters, numbers, and special characters.

Solution:

• Please follow the minimum criteria

  • Length: 4

  • Should contain at least one of: 0-9 A-z . ! @ # $ % ^ & *

US18

Description:

• The username must include numbers and alphabets. The length of the username should be more than 3.

Solution:

• Please follow the minimum criteria

  • Length : 3

  • Special characters: -

  • Need to Start with: -, a-z, A-Z

  • Need to end with: - a-z A-Z 0-9

US19

Description:

• Only business emails are allowed. Email addresses from personal webmail providers will not work.

Solution:

• Please use your business email address.

• In case the signup is not working with your business email, kindly contact us at [e-mail].

US20

Description:

• The email that you have provided is already associated with an account in e6data.

Solution:

• Please go to your alias/subdomain URL and log in using your credentials.

US21

Description:

• An internal server error occurred.

Solution:

• Please try again in a few minutes.

• Please contact e6data support at [e-mail] for help with this error.

US22

Description:

• The subdomain/alias you entered already exists.

Solution:

• Please enter a different subdomain/alias.

US23

Description:

• Insufficient permissions to carry out this operation. Please check the privileges assigned to this account.

Solution:

• Please contact a user with the required privileges to carry out this operation or request an administrator to elevate the privileges of this account.

US24

Description:

• The tag name you have entered is invalid. Please follow the provided guidelines.

Solution:

• Please enter a tag name that follows these guidelines:

  • Allowed characters: A-z 0-9 _ :

  • Length: 1-127 characters

  • Key cannot start with 'aws:'

  • Key cannot be 'name'

  • Key must be unique

US25

Description:

• Account operation failed. Please contact e6data support.

Solution:

• Please contact e6data support at [e-mail] for help with this error.

US26

Description:

• This alias/subdomain does not exist.

Solution:

• Please enter the correct alias/subdomain.

US27

Description:

• Authentication credentials were not provided. Please provide your credentials.

Solution:

• Please provide your credentials.

US28

Description:

• The credentials you provided are incorrect. Please check the credentials & try again.

Solution:

• Please check the credentials & try again.

US29

Description:

• This link has already been used. Please login.

Solution:

• Request a new signup link.

• Request a new invitation from your e6data administrator.

• Repeat the password reset process.

US30

Description:

• This link is invalid. Please generate a new link.

Solution:

• Request a new signup link.

• Request a new invitation from your e6data administrator.

• Repeat the password reset process.

US31

Description:

• Old password matches new password. Please enter a different password.

US32

Error:

Failed to signup

Description:

During sign up an unexpected error has occurred in the backend. Users are advised to contact [e-mail] to report the issue and get assistance from the technical team in resolving it.

Solution:

Please reach out to us at [e-mail] for further investigation and resolution of the problem. Our, support team will analyze the error details, troubleshoot the issue, and provide comprehensive information.