User Account Errors
Troubleshoot authentication, access, and profile-related issues.
US01
Description:
Sorry, the credentials you are using are invalid. You have only _ attempts left.
Solutions:
Ensure you are using the correct credentials (email/password).
If you don't remember your password, click on 'Forgot Password' to create a new password.
Make sure you are using the correct e6data URL (alias/subdomain) for your organization.
US02
Description:
This user is already a member of this account. You can only invite users who are not already registered on the e6data platform.
Solutions:
Ask the user to check their email and accept their invitation to join e6data.
If their invitation link has expired, resend an invitation to the user.
If their invitation link hasn't expired, delete the user and add them again.
If the user cannot remember their password please ask them to click on 'Forgot Password' to create a new password.
US03
Description:
This link has expired.
Solutions:
Request a new signup link.
Request a new invitation from your e6data administrator.
Repeat the password reset process.
US04
Description:
Your account was blocked due to excessive failed logins and will be unblocked in 15 minutes.
Solutions:
Try again in 15 mins, after the account is unblocked.
Contact us at help@e6data.com using your registered email and we will help you unblock your account.
US05
Description:
You have exceeded the daily limit for password reset requests.
Solution:
Try using the last reset password link sent to you via email. Each password reset link has a validity of 24 hours.
Try again after 24 hours.
Contact us at help@e6data.com with your registered email and we will help you unlock your account.
US06
Description:
The user session has expired. Please login again.
Solution:
Please login again.
US07
Description:
Length of the input must be greater than or equal to 1.
Solution:
Please follow these criteria:
Length: 1 or longer
Special Characters:
-_Should start with:
A-Za-z
US11
Description:
Invalid input: only letters are allowed.
Solution:
Please follow the minimum criteria
Length: 1 or longer
Special characters: Not allowed
Should contain only letters:
A-zSpaces are not allowed
US12
Description:
Invalid input: only letters and spaces are allowed.
Solution:
Please follow these criteria:
Length: 1 or longer
Special characters: Not allowed
Should contain only letters:
A-zSpaces are allowed
US13
Description:
Invalid input: only numbers are allowed.
Solution:
Please follow these criteria:
Length: 1 or longer
Special characters: Not allowed
Characters:
0-9
US14
Description:
Invalid input: only alphanumeric characters, - & _ are allowed and cannot begin with a number.
Solution:
Please follow these criteria:
Length: 1+ or longer
Special characters:
-_Start with:
-_A-zEnd with:
-_A-z0-9
US15
Description:
Invalid input: only alphanumeric characters, - & _ is allowed.
Solution:
Please follow these criteria:
Length: 1 or longer
Special characters:
-_Allowed characters:
A-z0-9-_
US16
Description:
Invalid input: only lowercase letters, numbers, and - are allowed.
Solution:
Please follow this criteria:
Length: 1+
Special characters:
-Need to Start with:
-a-zEnd with:
a-z0-9
US17
Description:
The input must include uppercase letters, lowercase letters, numbers, and special characters.
Solution:
Please follow the minimum criteria
Length: 4
Should contain at least one of:
0-9A-z.!@#$%^&*
US18
Description:
The username must include numbers and alphabets. The length of the username should be more than 3.
Solution:
Please follow the minimum criteria
Length : 3
Special characters:
-Need to Start with:
-,a-z,A-ZNeed to end with:
-a-zA-Z0-9
US19
Description:
Only business emails are allowed. Email addresses from personal webmail providers will not work.
Solution:
Please use your business email address.
In case the signup is not working with your business email, kindly contact us at help@e6data.com.
US20
Description:
The email that you have provided is already associated with an account in e6data.
Solution:
Please go to your alias/subdomain URL and log in using your credentials.
US21
Description:
An internal server error occurred.
Solution:
Please try again in a few minutes.
Please contact e6data support at help@e6data.com for help with this error.
US22
Description:
The subdomain/alias you entered already exists.
Solution:
Please enter a different subdomain/alias.
US23
Description:
Insufficient permissions to carry out this operation. Please check the privileges assigned to this account.
Solution:
Please contact a user with the required privileges to carry out this operation or request an administrator to elevate the privileges of this account.
US24
Description:
The tag name you have entered is invalid. Please follow the provided guidelines.
Solution:
Please enter a tag name that follows these guidelines:
Allowed characters:
A-z0-9_:Length: 1-127 characters
Key cannot start with 'aws:'
Key cannot be 'name'
Key must be unique
US25
Description:
Account operation failed. Please contact e6data support.
Solution:
Please contact e6data support at help@e6data.com for help with this error.
US26
Description:
This alias/subdomain does not exist.
Solution:
Please enter the correct alias/subdomain.
US27
Description:
Authentication credentials were not provided. Please provide your credentials.
Solution:
Please provide your credentials.
US28
Description:
The credentials you provided are incorrect. Please check the credentials & try again.
Solution:
Please check the credentials & try again.
US29
Description:
This link has already been used. Please login.
Solution:
Request a new signup link.
Request a new invitation from your e6data administrator.
Repeat the password reset process.
US30
Description:
This link is invalid. Please generate a new link.
Solution:
Request a new signup link.
Request a new invitation from your e6data administrator.
Repeat the password reset process.
US31
Description:
Old password matches new password. Please enter a different password.
US32
Error:
Failed to signup
Description:
During sign up an unexpected error has occurred in the backend. Users are advised to contact help@e6data.com to report the issue and get assistance from the technical team in resolving it.
Solution:
Please reach out to us at help@e6data.com for further investigation and resolution of the problem. Our, support team will analyze the error details, troubleshoot the issue, and provide comprehensive information.
US33
Error:
Invalid or Expired MFA Code. You have _ attempts left.
Description:
The multi-factor authentication (MFA) code you entered is either incorrect or has expired. To protect your account, you have a limited number of attempts remaining before your account is temporarily locked.
Solution:
Ensure you are entering the correct MFA code, as it is time-sensitive and may expire after a short period. If the code has expired, request a new one through your authentication app or via SMS/email, depending on your setup. Make sure the clock on your authentication device is set correctly, as time discrepancies can cause issues with code validity. You have X login attempts remaining before your account is temporarily locked. If you continue to experience issues, please contact our support team for assistance.
US34
Error:
Too Many MFA Code Requests
Description:
You have requested multi-factor authentication (MFA) codes more than 5 times within the past minute. For security reasons, additional MFA verification code emails will not be sent at this time.
Solution:
Please wait for a minute before attempting to request another MFA code. This limit is in place to protect your account from potential unauthorized access. After waiting, try again to request a new MFA code. If you continue to experience issues or believe this is an error, please contact our support team for assistance.
Last updated